Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- All items ship next day, during business hours Monday through Friday. If an item is not in stock, the customer will be notified by email. If an item must be shipped sooner, contact sales@whipping-post.com before 3PM PST for assistance. You may access your customer dashboard
- Privacy & Security
- We value our customers, and above all else we want to keep your shopping experience as secure as possible. We do not sell customer information, and all information provided is soley for the use of the transaction. Customers may choose to save credit card information on our secure website if they so choose. We do everything we can to remain a safe place to shop for your post production needs.
- Returns & Replacements
- Please see our store policy page
- Ordering
- All orders are subject to change. We reserve the right to refuse orders, and will return funds to the customer upon cancellation. For special pricing orders, please remember that we can not accept rainchecks on special pricing items. Quantities should always be considered limited on high demand items.
- Viewing Orders
- You may view the status of your order at any time by logging into your account here. You'll be directed to your customerdashboard where you may view current orders, as well as your order history.
Updating Account Information
It is vital to keep your information as current as possible to receive last minute information on your orders, or to hear about our newest offers. At the time of checkout you are given an opportunity to verify your address and contact information. You are responsible for giving us the information needed to deliver your items.